Shipping policy

Shipping & Delivery

Processing Time

All orders are processed and shipped within 1–2 business days (excluding weekends and holidays).
Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Timeframes

  • U.S. Orders: 2–6 business days
  • Canada: 10–16 business days
  • International: 2–6 weeks (may vary by destination and customs processing)

Please note that shipping times are estimates and may vary depending on your location and local postal service.

Tracking Your Order

Once your order ships, you will receive an email with tracking details.
It may take up to 24 hours for tracking to update after shipment.

 

Delivery Responsibility

Once a package is marked as delivered by the carrier, it is considered successfully delivered and responsibility transfers to the customer.

PKC Collection is not responsible for:

  • Lost or stolen packages after confirmed delivery by USPS/UPS
  • Delays caused by the carrier
  • Delivery issues due to incorrect or incomplete addresses

Incorrect or Undeliverable Addresses

Customers are responsible for entering the correct shipping address at checkout.

If a package is returned to us due to:

  • Incorrect address
  • Failure to pick up from carrier
  • Delivery refusal

A reshipping fee will apply based on the package weight.


Lost or Stolen Packages

If your tracking shows delivered but you have not received your package:

  • Please check with household members, neighbors, or your local postal office
  • Contact USPS directly to file a claim

Many shipments include insurance, and we are happy to assist with any information needed for your claim.


Damaged or Incorrect Items

We carefully inspect every order, but if something isn’t right:

If approved, we will gladly replace the item and cover shipping costs.

Items reported after 3 days, worn, or altered are not eligible for return or replacement.